To ensure your return or complaint can be processed quickly, you will find all important information here.

You can return or exchange items within 7 days of receiving them, for example if the size does not fit.

Returned goods must:

Please inspect the goods immediately after receipt. Complaints or return requests can only be considered within the 7-day period.

Please always contact our customer service before sending any item back.

Returns sent without prior notice may cause additional costs, which must be covered by the customer.

The return address may vary depending on the product. You will receive the correct return information after contacting our support team.

Return Shipping Costs: The customer is responsible for the return shipping costs.

For returns, a handling fee of 10% of the order value will be deducted from the refund amount. This fee does not apply in the case of an exchange, for example due to an incorrect size.

For payments made via PayPal or other payment providers, additional transaction or payment fees may apply. In the case of returns without exchange, these fees may partially be deducted from the refund. Our support team will transparently inform you about any applicable costs.

Already incurred payment processing fees are non-refundable.

If the order value falls below CHF 45.00 after returned items are deducted, the original shipping costs will be charged retrospectively.

The following items are excluded from the right of return:

For warranty claims or complaints, please contact our customer service first.

For complaints, we require the following information:

After reviewing the complaint, our customer service team will inform you about the next steps. It will then be decided whether the product must be returned or whether another solution can be offered.

If the product was not purchased directly through our website, the complaint or warranty process must be handled directly through the respective retailer.

Separate warranty and service agreements apply to retailers. Therefore, the retailer is independently responsible for handling the complaint or warranty case.

 

Whether a warranty claim is valid will be determined by the manufacturer or importer.

Warranty Does Not Apply In Cases Of:

For returns, exchanges or complaints, please contact our customer service:

📧 Email: info@mintlama.ch or via our online contact form